Frequently Asked Questions
Common questions and troubleshooting tips for Leave Management.
General Questions
Navigate to Marketplace → Modules and enable the Attendance Management module. Once enabled, the Leave Management features will appear in your sidebar.
Leave balances are created when:
- A leave package is assigned to your role
- The package includes at least one category allocation
- Balances have been initialized by the administrator
Contact your system administrator to verify your role has a leave package assigned.
Given Upfront (Pro-rata): Your full entitlement (adjusted for join date) is available immediately. You can use all days from day one.
Monthly Accrual: Leave is earned progressively each month (1/12th of annual entitlement). You can only use days you've earned so far.
If Casual Leave is configured as "Monthly Accrual," you need to earn leave over time. At the start of the year (or when you join), your earned balance is 0. Each month, you earn 1 day (assuming 12 days/year).
Check the "Details" section on your leave dashboard to see your accrual schedule and next credit date.
Balance & Calculation Questions
Pro-rata is calculated based on your join date and the fiscal year (April - March):
Example: If you join in July with 12 days annual leave:
Pro-rata = 12 × (9 ÷ 12) = 9 days
Leave balances are based on the fiscal year (April 1 - March 31). At the start of each new fiscal year, balances may be reinitialized based on your organization's policy.
Some organizations allow carry-forward of unused leave - check with your administrator.
The Available balance is calculated as:
Factors that affect this:
- Pending requests reserve days from your available balance
- Monthly accrual types only show earned days, not full allocation
- Pro-rata adjustment reduces entitlement for mid-year joiners
Leave Request Questions
Contact your system administrator to cancel approved leave. Only administrators can modify or cancel approved requests. The days will be returned to your available balance upon cancellation.
Approval time depends on your organization's workflow. We recommend submitting requests at least 2-3 days in advance for planned leave. For urgent requests, contact your administrator directly.
Common reasons for rejection:
- Insufficient leave balance
- Conflicting with important events or deadlines
- Too many team members already on leave
- Incomplete request details
Check the request details page for the administrator's rejection reason.
Administrator Questions
Use the management command:
The --force flag will recalculate pro-rata entitlements while preserving existing used and pending leave.
Use the management command:
This will process all pending monthly accruals for employees with earned leave types.